Traveling with Pets

We know how hard it can be to part with your pet, even for a short time during a trip. That is why we have gathered everything you need to know about transporting animals: how to book the service, prepare the documents and carrier, and what rules are important to consider before the flight.

Pet transportation is an additional service that is paid for separately.

You can find out its cost and arrange the transportation when purchasing your ticket at the additional services selection stage.

The number of quotas for transporting animals in the aircraft cabin is limited for each flight. Therefore, if all seats for transporting animals on your flight are already taken, unfortunately, you will not be able to book the service through the website or an agency.

If you have any questions, you can always contact our hotline:

+998 55 518 88 88

General Carriage Rules

Centrum Air transports animals on passenger flights only in the aircraft cabin. Animals must be transported in a carrier that meets the established requirements. The total weight of the animal and its carrier must not exceed:

a) 10 (ten) kg when the carrier is placed under the passenger seat;
b) 20 (twenty) kg when the carrier is placed on a separate passenger seat.

Only dogs, cats, and ornamental birds are permitted in the aircraft cabin. The transportation of animals in the cargo compartments of passenger aircraft is not available.
The transportation of other animal species in the cabin is permitted only if the passenger notifies the airline in advance and obtains written approval from its representative office.
The following are not allowed for carriage:
Animals listed in the Red Data Book
Poisonous
animals
Infected and sick animals
Laboratory
animals
Flat-faced dogs and cats
Animals with a strong, distinctive odor
The passenger must submit a request for animal transportation no later than 48 (forty-eight) hours before the scheduled departure time of the flight.
The possibility of transporting an animal depends on the regulations of the countries of departure, transit, and destination.
The passenger is independently responsible for obtaining all necessary supporting documents and complying with the requirements of the countries of departure, transit, and destination.
The airline may refuse carriage of the animal if the required documents are missing or improperly completed.

Required Documents

To transport an animal, you must prepare the following documents:
- – Veterinary passport with up-to-date vaccination records;
- – International veterinary certificate, if required by the rules of the country of destination;
- – Documents confirming veterinary control clearance at the departure airport, if required by law;
- – Other documents necessary for the import, export, or transit of the animal in the respective countries.
For service animals, passengers must also provide documentation confirming that the animal has completed the relevant training and is officially recognized as a service animal.

Carrier Requirements

The passenger must independently provide the transport container (carrier) for transporting the animal.*
Detailed requirements are provided in the section "Requirements for Animal Transport Carriers".
The carrier must be suitable for transporting the specific type of animal. Inside, the animal must be able to stand up to its full height, turn around, and lie down in a natural position.
Transporting two or more animals in a single carrier is permitted if they belong to the same biological species and are related. However, this method of transportation is not recommended.
The carrier must be equipped with a secure locking mechanism to prevent the door from opening accidentally or being opened by the animal. It must also provide adequate ventilation and have a waterproof, absorbent lining on the bottom to prevent liquid leakage. The use of an absorbent pad is recommended.
The carrier must remain closed throughout the entire flight, and the animal must remain inside it.
During the flight, the carrier must be placed under the seat in front of the passenger. It is prohibited to let the animal out of the carrier, remove it from the carrier, or feed it during the flight.

Service Confirmation

The airline does not guarantee confirmation of the service for requests submitted less than 48 hours before departure.

Passenger Responsibility

The passenger bears full responsibility for the animal transported on Centrum Air flights, including:

– the animal’s health condition;
– compliance with transportation requirements;
– the availability and accuracy of the required documents;
– the animal’s behaviour during transportation;
– compliance with veterinary, sanitary, customs, and other requirements of the countries of departure, transit, and destination.

The passenger must independently familiarise themselves with the requirements of the government authorities of the countries of departure, transit, and destination, including the requirements of:

– veterinary control authorities;
– quarantine control authorities;
– customs authorities;
– migration authorities and other competent authorities.

The passenger is responsible for all consequences arising from:

– missing or improperly completed documents;
– violations of veterinary or sanitary requirements;
– refusal by government authorities to permit the animal’s entry, exit, or transit;
– the animal being placed in quarantine;
– deportation or return of the animal;
– detention of the animal by government authorities.