Frequently asked questions

You can book a ticket in one of the following ways:

• on our official website;
• through our support service by phone;
• via official partners and agencies.

Before purchasing a ticket, be sure to register on the website. After registration, select your desired date, route, and service class, then follow the step-by-step instructions to complete your booking.

Ticket changes or cancellations must be made through the original point of purchase. If the ticket was booked on our website, changes can be made via your personal account or by contacting support. Refund and change policies depend on the selected fare.

You can contact our support service by phone: +998 55 518 88 88. Our team is always ready to assist.

Our customer support is available 24/7, without holidays.

Passengers with disabilities can request a wheelchair in advance via the personal account on our website, at the check-in counter, or by contacting support. Requests must be submitted at least 24 hours before departure.

To calculate pricing and arrange cargo transport, contact: sales@myf.global

For job openings and employment inquiries, contact: hr@centrum-air.com

When purchasing tickets through the website and support service, the following payment methods are accepted: Visa, MasterCard, MIR payment system, and local Uzbek cards — UzCard and HUMO.

Centrum Air offers three fare options:

Base — 8 kg carry-on baggage, meals included, seat selection available for an additional fee, no refunds or changes permitted. An additional fee applies to increase the carry-on baggage allowance up to 10 kg.

Optimal — 8 kg carry-on baggage, 23 kg checked baggage, meals included, refunds and changes are available before departure for an additional fee. An additional fee applies to increase the carry-on baggage allowance up to 10 kg.

Comfort — 8 kg carry-on baggage, 23 kg checked baggage, meals included, refunds and changes are available before departure for an additional fee. An additional fee applies to increase the carry-on baggage allowance up to 10 kg.

Please note: baggage allowance limits, as well as refund and ticket change conditions, may vary depending on the destination.

If you miss your flight, the ticket is non-refundable. However, in some fares, rebooking may be possible with a penalty fee — contact the point of purchase. If the ticket was booked through our website, contact support or log into your account to check available options under your fare conditions.

If there are changes to your flight schedule, a notification will be sent to the email address provided during booking. Please check your email to stay informed.

One piece of carry-on baggage is allowed, with a maximum weight of 8 kg (depending on the route). The total dimensions must not exceed 115 cm in length, width, and height (55 × 35 × 25 cm).
Checked baggage, if included in the fare or purchased separately, must weigh no more than 23 or 32 kg, depending on the fare and route. The baggage dimensions must not exceed 158 cm in the sum of three measurements.

n addition to the one piece of carry-on baggage mentioned above, the passenger is allowed to carry a small backpack / handbag / laptop bag (not exceeding 30 × 40 × 10 cm), a blanket, reading materials, baby food, an umbrella, a walking cane, or one duty-free shopping bag.
The additional item must fit under the aircraft seat.

Please note: baggage rules may differ on charter flights. We recommend checking the current conditions at the time of ticket purchase.

Name changes are only possible through customer support and are subject to a service fee.

Online check-in is available 24 hours before departure and only for flights from Tashkent. You can check in via our website. Airport check-in is also available at the check-in counter.

We only accept cats and dogs for transport, and only in the cabin with the passenger. This is a paid service and must be booked at least 24 hours before departure via your account on our website.
Transport conditions:

• Total weight (pet + carrier) must not exceed 10 kg.
• Maximum carrier size: 44×30×26 cm.
• Only one pet carrier per passenger.
• Up to two animals of the same species may travel in one carrier, provided weight and size limits are met.
• Transport of animals is available on all routes except UAE.

Important:

• Pets may not be removed from their carriers at the airport, terminal, or on board.
• Feeding pets during check-in or the flight is not permitted.

Required documents:

• Pet passport;
• Health certificate with vaccination records;
• Vaccination certificates;
• Any additional documents required by departure, transit, or destination countries.
  

Children under 2 years old can fly on a parent's lap with a 90% discount. If a separate seat is booked, the child fare (75% of adult fare) applies — available on selected fares only.
Children aged 2–12 also get a child fare (75% of adult fare) on selected fares.
Unfortunately, there are no discounts for students or seniors.

If your baggage is lost, do not leave the arrival area. Report immediately to the Baggage Tracing Department at the airport and file a claim.
Then, send an official email to: info@centrum-air.com with a brief description and the following documents:

• copy of the report filed at the airport;
• passport copy;
• baggage tag;
• flight ticket;
• photos of the luggage (if available).
  
  

We care about your safety and comfort during pregnancy. Please observe the following rules:

• Up to 31 weeks (single pregnancy) / up to 27 weeks (multiple) — no restrictions.
• Weeks 32–35 (single) / 28–32 (multiple) — medical certificate required, issued no more than 7 days before the flight.
• From week 36 (single) / from week 33 (multiple) — flying is prohibited.
  
  

Depending on your destination, you may need:

• a visa obtained in advance from the destination country's embassy;
• a visa on arrival (if available);
• compliance with entry restrictions set by the destination country.

Before international travel, check the visa requirements on official government websites and your own country’s Ministry of Foreign Affairs website.
Note: Passengers are solely responsible for having all required documents properly prepared.

The import, possession, and use of drones, including recreational models, are prohibited in Uzbekistan without special permission from the relevant state authorities of the Republic of Uzbekistan. Such permission is generally issued to legal entities for specific purposes.

Foreign tourist groups and private individuals may arrange temporary import only through a receiving party (a tour operator, partner organization, or relevant government authorities) prior to entering the country.

An exception applies to toy drones weighing up to 250 grams that are not equipped with photo, video, or any other recording devices.

If a drone is discovered at the border without the required permission, it may be confiscated, and the individual may face administrative or criminal liability.

Yes, seat selection is available for an additional fee. If not paid for, a seat will be assigned automatically at airport check-in.

Yes, complimentary food and drinks are served on board. All meals are Halal-certified.

Each passenger may bring one of the following:

• foldable baby stroller;
• large foldable stroller;
• child car seat.

Maximum weight: 20 kg.
Conditions:

• For children under 2 years — free of charge.
• For children 2 years and older — additional fee applies.
  
  

For charter flight arrangements, contact: charter@centrum-air.com

Children aged 5 to 16 can travel without an adult only if the Unaccompanied Minor Service is booked. The airline ensures supervision at every stage of the journey. This is a paid service and must be added at ticket purchase. It cannot be added later.
The child’s age is determined on the date of departure.
Important:
Unaccompanied minors who are citizens of Uzbekistan aged 5–16 are not allowed to travel alone on international flights departing from Uzbekistan.
Minors from other countries may travel unaccompanied with:

• birth certificate;
• notarized parental/guardian permission for travel with Centrum Air.