. UZS

Free baggage allowance

This page provides the rules for free hand luggage and checked baggage allowances depending on the fare and flight route.

Suitcase
Base Fare

With the Base fare, baggage is paid

SuitcaseA+B+C=158 cm
Optimal Fare

Free baggage — up to 23 kg

SuitcaseA+B+C=158 cm
Comfort Fare

Free baggage — up to 32 kg

SuitcaseA+B+C=158 cm

The free baggage allowance depends on the fare class and route. Passengers are usually allowed to carry:

Checked baggage (cargo hold):

A certain number of checked bags (e.g., 1 or 2 pieces), each up to 23 kg / 32 kg (allowance depends on the route) and 158 cm (sum of length + width + height).

Hand luggage (cabin):

One piece of carry-on baggage up to 8 kg and 115 cm, where 115 cm is the sum of three dimensions (length + width + height) (55 × 40 × 20 cm). It is checked using a special sizing frame at the airport — all carry-on baggage must fit freely into it.


The passenger is entitled to carry the following items in the aircraft cabin free of charge and without weighing, provided that they remain in the passenger's possession and are not placed inside the main carry-on baggage:


  • An umbrella or walking stick (except walking sticks with sharp metal tips);
  • A blanket, travel wrap, coat, or raincoat;
  • Printed materials for reading during the flight in a reasonable quantity;
  • A portable personal computer (laptop), tablet, or camera in a case.

Passengers accompanying infants (under 2 years of age) are entitled to carry baby food in the aircraft cabin free of charge (including breast milk, powdered and liquid formula, purees, juices, and water) necessary for the child’s consumption throughout the entire period of transportation (including the flight and transfer time). The restrictions applicable to liquids carried in carry-on baggage do not apply to the above-mentioned food products.


Transportation of baby food in containers exceeding 100 ml is permitted without the requirement to place them in transparent resealable bags.


In addition to carry-on baggage, a passenger is permitted to carry one men's or women's handbag free of charge for documents and valuables, provided that the total weight of the carry-on baggage and such handbag does not exceed 8 kg and 115 cm in the sum of three dimensions.


  • Carry-on baggage exceeding 8 kg may be accepted for transportation for an additional charge, provided that the weight of such carry-on baggage does not exceed 10 kg and the dimensions do not exceed 115 cm in the sum of three dimensions.
  • Carry-on baggage exceeding 10 kg shall be accepted and processed only as checked baggage and shall be charged in accordance with the tariff applicable to the respective flight.

In accordance with the aviation security requirements of the Republic of Uzbekistan, personal computers and other gadgets containing lithium batteries must be transported exclusively in the passenger cabin. Such devices are prohibited from being placed in checked baggage.


The above-mentioned items (except carry-on baggage) are not tagged with baggage labels and remain under the passenger's personal control and responsibility throughout the flight.


If transportation is performed by more than one Carrier, each of them has the right to apply its own rules and conditions of the contract of carriage, fare rules, as well as requirements relating to both checked baggage and carry-on baggage. The Carrier issuing a ticket for transportation on another Carrier's flights acts solely as the agent of that Carrier.


Money, valuables, and documents must be carried by the passenger personally and must not be placed in checked baggage.


The passenger is required to present at check-in all baggage, carry-on baggage, and personal belongings belonging to him/her.


If checked baggage exceeds the free baggage allowance established for the fare paid by the passenger and/or if baggage of special categories subject to additional payment is carried, the passenger must pay for such baggage according to the rates established and published by the Carrier.


If baggage carried in the passenger cabin exceeds the permitted weight or dimensions, or otherwise does not comply with the Carrier's rules for baggage carried in the passenger cabin, the passenger is required to check such baggage as registered baggage in accordance with the procedures and conditions established by the Carrier.


If a passenger refuses to pay for the transportation of baggage exceeding the free baggage allowance established by the Carrier for checked baggage and carry-on baggage in terms of weight and dimensions, the Carrier has the right to terminate the contract of air carriage with such passenger.


A passenger may request that his/her carry-on baggage be transported in the baggage and cargo compartment of the aircraft. If such carry-on baggage complies with the established carry-on baggage allowance, it may be accepted for transportation as checked baggage without additional charges.


Carry-on baggage exceeding the weight and/or dimension limits established by the Carrier shall be accepted for transportation as checked baggage subject to additional charges.


Regarding Duty Free


  • Goods purchased in Duty Free stores weighing no more than 5 kg and packed in a bag not exceeding 92 cm in the sum of three dimensions.

Frequently Asked Questions

How can I book a ticket?

You can book a ticket in one of the following ways:

  • on our official website;
  • through our support service by phone;
  • via official partners and agencies.

Before purchasing a ticket, be sure to register on the website. After registration, select your desired date, route, and service class, then follow the step-by-step instructions to complete your booking.

How can I change or cancel my ticket?

Ticket changes or cancellations must be made through the original point of purchase. If the ticket was booked on our website, changes can be made via your personal account or by contacting support. Refund and change policies depend on the selected fare.

How do I contact customer support?

You can contact our support service by phone: +998 55 518 88 88. Our team is always ready to assist.

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