Free baggage allowance
This page provides the rules for free hand luggage and checked baggage allowances depending on the fare and flight route.
Base Fare
With the Base fare, baggage is paid
A+B+C=158 cmOptimal Fare
Free baggage — up to 23 kg
A+B+C=158 cmComfort Fare
Free baggage — up to 32 kg
A+B+C=158 cmThe free baggage allowance depends on the fare class and route. Passengers are usually allowed to carry:
Checked baggage (cargo hold):
A certain number of checked bags (e.g., 1 or 2 pieces), each up to 23 kg / 32 kg (allowance depends on the route) and 158 cm (sum of length + width + height).
Hand luggage (cabin):
One piece of Hand Luggage is allowed up to 8 Kg and 115 cm (sum of length + width +height : 55 x 35 x 25 cm). It is checked using a special frame at the airport – all Hand Luggage must fit freely into it.
In addition to the one piece of carry-on baggage mentioned above, the passenger is allowed to carry a small backpack / handbag / laptop bag (not exceeding 30 × 40 × 10 cm), a blanket, reading materials, baby food, an umbrella, a walking cane, or one duty-free shopping bag.
The additional item must fit under the aircraft seat.
Frequently Asked Questions
How can I book a ticket?
You can book a ticket in one of the following ways:
- on our official website;
- through our support service by phone;
- via official partners and agencies.
Before purchasing a ticket, be sure to register on the website. After registration, select your desired date, route, and service class, then follow the step-by-step instructions to complete your booking.
How can I change or cancel my ticket?
Ticket changes or cancellations must be made through the original point of purchase. If the ticket was booked on our website, changes can be made via your personal account or by contacting support. Refund and change policies depend on the selected fare.
How do I contact customer support?
You can contact our support service by phone: +998 55 518 88 88. Our team is always ready to assist.
